FAQ

How does microneedling work?
Microneedling is a revolutionary skincare device.
Microneedling creates "micro-channels" which allow for deeper penetration of serums and ingredients results in higher efficacy, meaning you get more out of your serums than usual.
These tiny micro-channels also trigger the body’s natural healing process to create the appearance of fresher, newer looking skin.
The Pen can be used multi-directionally so the treatments can be performed on any area of the face, neck, neckline, stomach, thighs, buttocks or scalp.

Which conditions does microneedling treat?
Microneedling Pen Applications
Acne Scar
Surgical Scars
Burn Scars
Wrinkles & Fine Lines
Enlarged pores
Hair Loss
Stretch Marks
Hyperpigmentation and Melasma
Sun damage
Rosacea
Uneven skin tone
Loose skin
Dull/dehydrated skin

Is micro-needling painful?
The level of discomfort you experience will depend on the needle length you choose to use, as well as whether you apply a numbing cream. The shorter the needle length, the less discomfort you will experience.

How often should I use my Pen? 
Microneedling can safely be performed every 4-6 weeks. For collagen induction you may require at least 3 treatments.
Scar reduction generally requires between 3 and 6 treatments. 
As a general rule, 4-6 weeks should pass between one treatment and the next.
Nano-needling can be performed once per week. 

Which needle length should I be using?
You should choose auto micro needle pen needle length which will be suitable according to its purpose of treatment before operation.Here are needle length choices below:

Which cartridge should I use for Alopecia/the scalp area?
We would advise using a cartridge with 36 pins

Do I need to use a numbing cream?
If your skin is sensitive, you can purchase numbing cream from over the counter at any chemist.

What areas of the body can I microneedle?
You can microneedle anywhere on the body. Popular areas include:
Face & neck/décolletage
Chest
Stomach
Hips & thighs
Backs of hands

Can I microneedle my neck?
Yes, microneedling is great to use on the neck to help with fine lines and loose skin.
As the skin on the neck and décolletage is very delicate, you may like to use a lower needle gauge on this area, and you may also like to use a numbing cream if your skin is sensitive, or if you are new to microneedling.

Will microneedling help with anti-aging concerns?
Micro-needling is an amazing, scientifically backed skincare treatment. For improvement in the appearance of fine lines, loose skin from a loss of elasticity, sun damage, hyper-pigmentation, dull skin and your overall complexion, micro-needling is highly effective.

Which is the best device?
All our devices are great home microneedling devices, so choosing the device for you ultimately comes down to personal preference, budget, packaging appearance, and functionality.

Which cartridge do I need?
Selection Guides(Only for suggestion):
9 pin: repair mole pit, remove acne, eliminate stretch marks, wrinkles.
12 pin: repair acne pox pit, remove acne, eliminate stretch marks, wrinkles.
24 pin:Repair mole pit;remove acne,wrinkles
36 Pin: whitening, watering, spot removing, skin rejuvenation, shrink pores.
42 Pin: spot removing; repair acne pox pit, skin rejuvenation, shrink pores.
Nano Round Needle: Nourishing Skin without Pain, Whitening, Moisturizing, Removing Spots, Tendering Skin, Shrinking Pores, etc.
3D 5D Nano Square Needle: Used with Skin Care Products, Letting Active Ingredient Penetrate into Your Skin Without Damaging Epidermis for Whitening, Moisturizing, Removing Spots, Tendering Skin, Shrinking Pores, etc.

My device is noisy. Is this normal?
The motor of your device will make a slight buzzing noise. If you feel it is excessively loud, please contact us.

How many times can I use each cartridge?
Microneedling cartridges are designed for single use only.

Can I use cartridges from a different model on my device?
No, you must only use cartridges correlating with that specific device.

How do I clean the pen?
You may use rubbing alcohol to sanitise the pen before and after use.